Interactive Voice Response

With IVR system Azercell offers you high level of customer care service! Now, with the help of IVR service you can get not only the information on services, innovations and campaigns, but also independently carry out some operations with your number!

For using service you just need to call:

• If you are Azercell postpaid subscriber call 490-52-52 (from analogue PABX 490-52-52 ) from landline or 6565 from your mobile;
• If you are SimSim subscriber call 490-49-49 (from analogue PABX 490-49-49 ) or 2002 from mobile.

Then follow the voice prompt to get the information or carry out operations you want.

IVR Main menu

Depending on your needs — information you would like to get or operations to be carried — press the following buttons:

•  — Static IVR (information on new services, innovations, campaigns)
•  — Dynamic IVR (operations to be carried)
•  — Operator services

Static IVR

Depending on what information you would like to get press the following buttons:

•  — Campaigns and novelties
•  — Services and tariffs
•  — Tariff packages
•  — Dialing tips
•  — Information on Customer Care and Azercell Ekspres offices
•  — Payment methods
•  — Operator services
•  — Return to IVR main menu

Dynamic IVR

Dynamic IVR offers different operations for Azercell postpaid and prepaid subscribers. For carrying out operations you need to choose the appropriate buttons.

Operations for Azercell postpaid subscriber

•  — Activation or deactivation of the line
•  — Activation or deactivation of services GizletCELL, GizliCELL; switch from service GizletCELL to GizliCELL or vice versa from service GizliCELL to GizletCELL
•  — Bill cycle change
•  — Tariff package change
•  — Opening or closing of the international line
•  — Request for new password or replacement of the current one for operations
•  — Language selection for Dynamic IVR
•  — Operator services
•  — Return to IVR main menu

Operations for Azercell prepaid subscriber

•  — Activation or deactivation of the line
•  — Activation or deactivation of services GizletCELL, GizliCELL; transition from service GizletCELL on GizliCELL or vice versa from service GizliCELL on GizletCELL
•  — Activation or deactivation of KonturCELL service
•  — The language change for the services — 1001CELL and YükləCELL
•  — Request for new password or replacement of the current one for operations
•  — Language selection for Dynamic IVR
•  — Operator services
•  — Return to IVR main menu